State Farm® Insurance Agent Susan Soffredine Rauser

"I thought Beth did a great job! She was informative, patient and kind. I don’t think it could’ve gone much better."

"Elizabeth Rink at Susan Rauser State Farm is fantastic to work with! She is incredibly helpful, friendly and knowledgable. She helped us update our policy, going out of her way to find us the best deal. Within minutes everything was all set. I'm so grateful for Elizabeth and the great team at Susan Rauser State Farm."

"Really like working with these people, they haven't raised my rates and Beth was very helpful"

"Courteous, efficient and helpful!"

"David miller is always there day or night with any questions or help I need!! Thank you David!"

"I've had auto policies with State Farm for years and have always been pleased with their service and competitive rates. I was referred to Susan Rauser's office by my Texas agent before I relocated a few years ago. The office staff was helpful and professional. This week I spoke with Jennifer Terrell to add a vehicle to my policy. Again, I experienced a quick and easy transaction, completed via Docusign. Thanks for making it so easy and enjoyable to work with State Farm!

June 2026: I continue to be impressed with the fast and friendly service provided by Susan Rauser's staff. After mentioning a potential change in homeowners insurance to an agent earlier this year, David Millar kept in touch with me to verify when I'd be ready to make the transfer. I easily and successfully tranferred my insurance from another agency over the phone."

"great great David was helpful, courtesy and very prompt"

"This was the best thing that ever happened to us when we moved to Michigan three years ago. So far they have not only managed our truck insurance and shown us how to suspend it while we’re away, they also found a way for us to get liability insurance before we build our own house. Once we have our own place we’ll need more insurance of course. I can’t believe the patience of Brenda there at the agency when I never seem to get everything quite right with my requests!"

"We just went through our annual policy review with Brenda. She was both very professional and knowledgeable and even laughed at most of my dad jokes!"

"Everytime I call all of the workers I talk to are very polite and helpful to me. I always get cards from them for all the holidays and my birthday and it makes my day to read the cards and all the names on them. I am very happy with the price I pay also."

"Brenda at Susan Rauser State Farm agency in Traverse City, MI provided outstanding service while adding additional auto, home and renter policies for my family. She offered various options and suggestions to best suit my needs, especially in terms of balancing coverage verses price. I highly recommend Brenda and Susan's entire team for anyone looking for competitively priced insurance policies backed by the solid reputation of State Farm."

"Our camper was hit by a tree and this whole process has been fast and smooth! Beth and Jennifer and Ashley have been helpful. I would recommend state farm Susan saufredine rouser to everyone!"

"Insurance is tough and a tough biz… Susan and her crew are the absolute greatest, I highly recommend them!!!"

"Hello Beth was extremely helpful resetting my device drive safe"

"Jennifer helped me super quickly when I needed to switch my car insurance when I traded in my vehicle. Thank you so much for all your help, Jennifer!"

"Everyone I’ve interacted with at State Farm has been wonderful!! Especially Jennifer, Julia, and Beth❤️ they’ve listened attentively and patiently to my concerns, answered my questions, and sincerely had a desire to help people. Absolutely amazing customer service!!⭐️⭐️⭐️⭐️⭐️"

"Prompt and friendly communication. Reminder call backs. Assistance with complicated dashboard uploads of claim information. Jennifer has been amazingly responsive to information requests."

"Fast and efficient service"

"My helper Beth at State Farm, got me back in to my State Farm App, helped me change password, and got the Drive Safe &Save working again! A BIG Thank you goes out to Beth Rink, Customer Service Manger"

"Have had state farm for yrs and yrs, just had a policy review with Julia from Susan rauser office off 8th st. And let me tell ya. This woman knows her job and does it well... After some policy shifts and updates she was able to save me quite a bit monthly... Much needed during these uncertain times."

"Susan’s and her staff, shoutout to Julia! are doing a great job. Life is forever changing and appreciate the help as it occurs. Kind, friendly and efficient. Customer service is super important to me and thanks for taking care of this piece of my life 🙏"

"I’ve had a really great experience with State Farm. Their insurance options are reliable and gave me a lot of peace of mind knowing I’m covered with a plan that truly fits my needs.

I especially want to thank Julia, who went above and beyond to help me find the best coverage. She took the time to understand what I needed and made the whole process simple and stress-free. It’s clear she genuinely cares about her clients.

I’m very thankful for her help and would definitely recommend State Farm to anyone looking for quality insurance and excellent customer service."

"Whenever I call State Farm, Beth, the office manager is very helpful and resolves my issues in a timely manner. I have been with this agency for many years and will continue to do so as I will never tire of her pleasant and cheerful service. She makes me feel highly valued."

"Jennifer was helpful and easy to work with. She answered my questions clearly and made the process straightforward. State Farm has been a solid insurance company overall. Would recommend."

"Susan Rauser State Farm, has the best service! Always friendly staff more than willing to go the extra mile to help. They always remember me! I have had a couple claims with them over the years. And had no problems or issues. They have always been there. Took care of everything! Hands down they ROCK!!
Thank you Susan Rauser and your wonderful staff!!!"