State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andy Rink
November 21, 2025
"Customer service is excellent. Every time I call the office Beth is always cheerful and positive to work with."
"Thank you, Andy! I'm happy to hear that you've had such a positive experience with our office. Beth's cheerful and positive attitude is truly appreciated by both our team and customers. If you ever need anything else, feel free to reach out!"
Jonathan Peel
November 21, 2025
"Beth was great, very good customer service skills. Very pleasant and helpful! Thank you!"
"Thank you, Jonathan! I'm happy to hear that Beth provided you with excellent service. We appreciate your feedback and are glad to have been of assistance. If you need anything else, feel free to reach out!"
Lyndsay Herigstad
November 20, 2025
"Elizabeth was very throughout and helpful and made sure I understood all of my coverage and gave great advice. Very informative and recommended."
"Thank you, Lyndsay, for sharing your experience! I'm happy to hear that Brenda was thorough and helpful in explaining your coverage and offering valuable advice. It's wonderful to know you found the information informative and beneficial."
Matt Vers
November 20, 2025
"I have been with Susan’s office for years. They are always prompt, professional and helpful. Today was no different with Jennifer’s exceptional help. Very happy with them and State Farm"
"Matt, thank you for your wonderful feedback! I'm delighted to hear that you've consistently had a positive experience with our office. Jennifer and the team are committed to providing prompt and professional service. We appreciate your loyalty and are here for any future needs you might have. Thanks for choosing us!"
Alexandra Burris
November 20, 2025
"Beth was great in helping me switch over! Super friendly, communicative, thorough, and follow up was top notch. Made it very simple and easy to get everything done. Thanks so much!"
"Hey, Alexandra! It means a lot that Beth made your switch simple with her friendly communication and thorough follow up on your auto and renter's coverage. Thank you for choosing us and reach out anytime if you’d like help with anything else."
Jeff Rittenhouse
November 20, 2025
"When you need them especially Jennifer they are there to help"
"Hey Jeff! Thanks for letting us know how things have been going with your homeowners, property, auto and renter’s coverage. Jennifer will appreciate hearing that you can count on her when it matters. Thank you for sharing this with us."
Carol Richardson
November 18, 2025
"I spoke with Brenda today to review my Humana Medicare advantage plan. She was prepared and answered all my questions about my policy. She gave me great information about the benefits of this plan. Thank you Brenda."
"Thank you, Carol! I'm happy to hear that Brenda was able to assist you and provide you with valuable information. We appreciate your feedback and are here if you have any more questions or need further assistance. Thanks for choosing us!"
Not Yo business
November 17, 2025
"Great place been with them 10 years, Jennifer did a great job with a recent change to my policy very quick and very efficient"
"Hey there! I'm happy to know you've been with us for 10 years and that Jennifer provided quick and efficient service with your recent policy change. We appreciate your loyalty and are always here to help with any future needs!"
Christopher McPherson
November 12, 2025
"Jennifer and Beth do an awesome job. Thankyou so much for all you do at state farm. The best auto insurance in Traverse City Michigan 😀"
"Christopher, thank you for your wonderful feedback! I'm happy to hear that Jennifer and Beth have been providing you with excellent service. We appreciate your trust in us for your insurance needs in Traverse City. Let us know if there's anything else we can assist you with!"
DON SWAN
November 11, 2025
"Hello id just like to say Thank you to the Team @ Susan Rauser state farm I've been with her for years. Im totally old school and still pay my bills Face to Face ,and Beth at the front desk is just so much fun to give my money to each month, shes playful , personable and thoroughly enjoys her job and that matters . Infact ask Beth about her song , she laughs and contributes to whats going on in life , Beth just gets it . Keep up the good work State Farm you have some great employees cherish them. And Thank you Susan its a pleasure"
"Thank you, Don! I'm so happy to hear about your positive experiences with our team, especially Beth. It's wonderful to know she makes your visits enjoyable and engaging. We truly value having her on our team. Your continued support means a lot to us. Let us know if there's anything else we can do for you!"
Tony Atchison
November 11, 2025
"Always Always Perfect.....man with few words. Thanks"
"Thank you, Tony! I'm happy to know you're satisfied with our service. Let us know if there's anything else we can assist you with!"
Kay Gebhardt
November 11, 2025
"Highly recommend, David helps me with all my questions and very responsive and helpful!"
"Hey, Kay! We’re glad to hear your questions have been answered and that the support you received has been helpful and responsive. We’re happy to assist anytime you need guidance with your car or other insurance needs."
Brenda Thompson
November 8, 2025
"Enjoyed working with Jennifer to transfer insurance to new car. Always a pleasure to work with them."
"Thank you, Brenda! I'm happy to hear that Jennifer made your insurance transfer a pleasant experience. We appreciate your trust and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
Sierra Chamberlain
November 7, 2025
"I am so happy that I choose this office to move my insurance over to when I moved here. The place is nice and Maureen was lovely to work with. The process was quick and she she communicated everything very clearly!"
"Thank you, Sierra! I'm glad you had a positive experience with our office. Maureen is indeed wonderful, and I'm happy she made the transition smooth for you. If you need anything else, feel free to reach out!"
Missy Merchant (Mason)
November 7, 2025
"Elizabeth was beyond friendly and helpful! She worked very timely, got me the best deals, and helped me with all of my questions as a new customer. Very excited to work with her moving forward. A+++"
"Missy, thank you for your wonderful feedback! I'm happy to hear that Elizabeth was able to assist you so effectively and provide you with great service. We're excited to continue working with you! If you have any more questions or need assistance, feel free to reach out anytime."
Amy Balich
November 7, 2025
"Cannot express enough how helpful, kind, understanding and attentive Maureen has been through every step of the process working with State Farm. Fantastic local office with some of the best folks I have come across in insurance."
"Thank you, Amy! I'm so happy to hear about your positive experience with Maureen and our office. We take pride in providing attentive and understanding service. If you ever need anything else, feel free to reach out!"
Jimmie Wood
November 6, 2025
"David Millar Has been patient and flexible working through my 60hr work weeks and odd hours. Excellent customer service."
"Thank you, Jimmie! I'm happy to hear about your positive experience with David. His dedication to providing excellent service, even with your busy schedule, is truly appreciated. If there's anything else we can assist you with, just let us know!"
Brooke Bussler
November 6, 2025
"Great experience with this office, we couldn’t be happier! Sam had exceptional service, great communication, and thoroughly explained all my insurance options to me."
"Thank you, Brooke! I'm happy to hear about your great experience with our office. Sam is indeed dedicated to providing exceptional service and clear communication. We appreciate your feedback and are here if you need anything else!"
Michael Tester
November 6, 2025
"Very happy with the service provided by this office! Sam Bussler is great to work with. Thanks for the exceptional service."
"Thank you, Michael! I'm glad to hear you're satisfied with the service from our office. Sam Bussler is indeed a valuable part of our team, and we're grateful for your kind words. If you ever need anything else, feel free to reach out!"
Jennifer Tester
November 6, 2025
"State Farm is great! Sam Bussler is the best!!"
"Thank you, Jennifer! I'm so happy to hear you had a great experience with Sam Bussler and our team. We appreciate your feedback and are here for any insurance needs you may have. Let us know if there's anything else we can assist you with!"
Gabe Willis
November 6, 2025
"Sam was great to work with! Super knowledgeable and friendly."
"Thank you, Gabe! I'm happy to hear that Sam provided you with such knowledgeable and friendly service. Our team is dedicated to making your experience positive and helpful. Let us know if there's anything else we can assist you with!"
Sandra Rink
November 6, 2025
"Susan Rauser State Farm is my insurance agency. Whenever I call, Beth, the receptionist is friendly, helpful and knowledgeable. I know I will get excellent customer service. If Beth can not help me with an issue, she will get someone else in the department to help me. Whatever the problems, they are handled quickly and efficiently. I have been with this State Farm Agency for several years now and I will continue to do so. This agency is the best ! My car was recently hit in a parking lot. When I saw it I was stressed. I dreaded all the calls and paperwork I anticipated doing for insurance purposes. When I called my insurance company, Susan Rauser State Farm, I talked to Karren, a customer relations representative. She sensed my anxiety and stress and very calmly worked with me to process my claim. She was fast and efficient. Karren took care of so many things that I didn't have to worry about. I am so pleased with my insurance agency and all the people who work there. I am grateful and appreciative of all their hard work for my benefit."
"Thank you for your wonderful review of our State Farm agency. Your kind words mean the world to us, and we are truly grateful for your positive feedback. We are thrilled to hear that our team has made you feel like a part of our family. At our agency, we strive to create a warm and welcoming environment where our customers feel valued and cared for. We believe in building strong relationships, and it brings us joy to know that our efforts have made a difference in your experience. Whether it's answering your questions or providing thorough assistance, we are always here to help. Thank you again for your trust and for being a part of our extended family. If you ever need any further assistance, please don't hesitate to reach out to us. We appreciate your continued support."
Cameron Novar
November 6, 2025
"Great experience with Maureen!! She thoroughly reviewed my policy with me & quickly answers any questions I have. Highly recommend."
"Thank you, Cameron! I'm happy to hear about your positive experience with Maureen. Our team is dedicated to providing thorough and responsive service. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
Wolma
November 6, 2025
"Sam Bussler was great to work with. Make the switch from insurance companies very easy and got me awesome rates"
"Wolma, thank you for your feedback! I'm happy to hear that Sam made your transition smooth and helped you find great rates. Our team is dedicated to providing excellent service. Let us know if there's anything else we can assist you with!"
Ammie West
November 6, 2025
"I always have the best experience with State Farm. Today was no different. This is a shout out to Beth at Susan Rauser's office. Thank you for being remarkable!"
"Ammie, thank you for your wonderful feedback! I'm so happy to hear that Beth provided you with such a remarkable experience at our office. We appreciate your trust and look forward to continuing to serve you. Let us know if there's anything else we can do for you!"