State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ann Ketchum
March 9, 2026
5
out of
5
rating by Ann Ketchum
"Jennifer was so fast with getting me what I needed! Highly recommend her!"
We responded:
"Thank you, Ann! I'm happy to hear that Jennifer was able to assist you quickly. We appreciate your recommendation and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
Jerric Davis
March 6, 2026
5
out of
5
rating by Jerric Davis
"Beth (and Karren) made setting up my insurance almost effortless! What wonderful folks and great service."
We responded:
"Thank you, Jerric! I'm so happy to hear that Beth and Karren made your insurance setup a breeze. I hope the rest of you move to Michigan was as easy! Welcome to Traverse City! We love helping with referrals to local businesses - let us know if you need anything!"
V. Marie Anderson
March 6, 2026
5
out of
5
rating by V. Marie Anderson
"Everyone is very helpful. I changed insurance companies for only 2 months. Went with a different insurance company. What I was quoted and paid were to different prices. So I called Susan Rauser-State Farm back. I was able to sign back up with less than what the new insurance company had quoted and I paid. I owed the new insurance company money they said they would take it out of my account. But when I canceled everything my bank account information was deleted. So that insurance company but it in collection. I found out it was in collection and called them asked why it was in collection. There answer was, when you canceled we lost the bank information so instead of calling me to tell me what happened they sent it to collection. I canceled the insurance with Allstate on January 16. I still haven't received the money from them for my house insurance. They said they would send it been since January 16 haven't seen it yet. I've never met anyone at her office or have been to Susan Rauser office. But they make you feel like we are all one big family. Now I live in the UP Marquette Michigan. Think I've been with them 20 years or so."
kyle ensley
March 5, 2026
5
out of
5
rating by kyle ensley
"Susan and Maureen have made my life a lot easier.They're the best in the business!"
We responded:
"Kyle, thank you for your fantastic feedback! I'm delighted to hear that Maureen and I have made things easier for you. We appreciate your support and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
Handsome Dan
March 5, 2026
5
out of
5
rating by Handsome Dan
"Jennifer got me squared away with changes to my policy quickly and painlessly. Thank you!"
We responded:
"Hey, Dan! Thank you for the review. I’m glad Jennifer was able to help get the changes to your auto policy taken care of quickly and make the process easy."
Kimberley Kavanagh
March 2, 2026
5
out of
5
rating by Kimberley Kavanagh
"Great customer service! Very helpful"
We responded:
"Thank you, Kimberley! I'm happy you found our customer service helpful. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
Terry Peters
February 28, 2026
5
out of
5
rating by Terry Peters
"Contacted them yesterday about boat insurance and had a policy this afternoon. All my questions were answered quickly and professionally by Julia Leaureaux, my POC, and everything went smoothly. Great customer service to a new customer."
We responded:
"Terry, thank you for sharing your experience! I'm happy to hear that Julia was able to assist you promptly and professionally with your insurance needs. We’re committed to providing excellent service to all our customers. If you have any more questions or need further assistance, feel free to reach out!"
Carol Richardson
February 25, 2026
5
out of
5
rating by Carol Richardson
"I spoke with Julia today to review my insurance policies. She was prepared and answered all my questions. I appreciate all the staff at Susan Rauser State Farm."
We responded:
"Thank you, Carol! I'm happy to hear that Julia was able to assist you and provide you with valuable information. We appreciate your feedback and are here if you have any more questions or need further assistance. Thanks for choosing us!"
Donna
February 24, 2026
5
out of
5
rating by Donna
"Been with you all for years couldn't be happier and now you've navigated the health insurance road for me!!! Thank you!!"
We responded:
"Donna, thank you for the wonderful feedback! I’m so happy to hear that you’re satisfied with our service and that we could assist you with your Humana/Medicare Advantage needs!"
MaryAnne Talbott
February 23, 2026
5
out of
5
rating by MaryAnne Talbott
"David is great! I really appreciated the time he took to make sure I understood everything we discussed. I would definitely recommend this office!!"
We responded:
"Hey, MaryAnne! Thank you for sharing your experience and for highlighting the great price. We’re so happy to hear David took the time to clearly walk through your life, auto, and renters insurance options and make everything easy to understand. It means a lot that you’d recommend our office. We appreciate you choosing us and are here whenever you need anything."
Jeoffrey Maslowski
February 20, 2026
5
out of
5
rating by Jeoffrey Maslowski
"Brenda did a great job answering my questions and explaining the difference between Supplemental advantage options"
We responded:
"Thank you, Jeoffrey! I'm happy to hear that Brenda was able to assist you with your questions and provide clarity on the differences between traditional Medicare and Humana Advantage plans. It can be very confusing so we are happy to be able to offer this help to our customers and their friends and family members! If you have any more questions or need further assistance, feel free to reach out!"
Justin Sayre
February 20, 2026
5
out of
5
rating by Justin Sayre
"David Millar at Susan Rauser - State Farm was great at being able to help me get the coverage I needed. Process was easy, and I was happy with the end result! I would recommend Susan Rauser, and especially David!!!"
We responded:
"Thank you, Justin! I'm glad to hear that David was able to assist you in finding the right coverage. It's wonderful to know the process was smooth and that you're satisfied with the outcome. We appreciate your recommendation and are here if you need anything else!"
Sally Brooks
February 19, 2026
5
out of
5
rating by Sally Brooks
"I called State farm for new coverage for my auto and renters' insurance. Dave got me better coverage than I had on my auto insurance and saved me $350 a year. He was very patient and helpful. Thank you."
We responded:
"Thank you, Sally! I'm happy to hear that Dave was able to assist you with your insurance needs. It's great that he helped you find better coverage and save money. If you have any more questions or need further assistance, feel free to reach out!"
Darleen Kent
February 11, 2026
5
out of
5
rating by Darleen Kent
"Jennifer, You are Awsome! You always make things easy for me. I love how I can just call, you take care of my concerns! Big Thanks to You!😊"
Lindsay Harris
February 11, 2026
4
out of
5
rating by Lindsay Harris
"Jennifer…"
We responded:
"Hey, Lindsay! Thanks so much for letting us know that Jennifer took care of your auto and renters insurance needs. We appreciate you highlighting her efforts and are grateful you chose our team to help with your coverage. If there’s ever anything more we can assist you with, we’re here for you."
Jimmie Wood
February 10, 2026
5
out of
5
rating by Jimmie Wood
"David Millar Has been patient and flexible working through my 60hr work weeks and odd hours. Excellent customer service. Update: Elizabeth Rink was amazing to work with. Very knowledgeable and awesome at explaining the confusing forms."
We responded:
"Thank you, Jimmie! I'm happy to hear about your positive experience with David. Our office is able to offer flexible communication options to fit schedules and preferences. If there's anything else we can assist you with, just let us know!"
Joel Zenz
February 9, 2026
5
out of
5
rating by Joel Zenz
"Beth is amazing she has help me lots with getting back in state farm app I be lost with out here thank you"
We responded:
"Thank you, Joel! I'm happy to hear that Beth was able to assist you with the State Farm app. We're grateful to have her on our team, and it's wonderful to know she made a difference for you. If you need anything else, feel free to reach out!"
Brad Lyman
February 2, 2026
5
out of
5
rating by Brad Lyman
"Very helpful and efficient."
We responded:
"Thank you, Brad, for your kind words! I'm glad to know you found our service helpful and efficient. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Mike Jones
February 2, 2026
5
out of
5
rating by Mike Jones
"Beth was very friendly and informative"
We responded:
"Hey Mike! It’s great to hear that Beth was friendly and informative. We’re happy she could assist you and make the auto insurance process easier. Thank you for sharing your experience."
Michelle Greco
January 29, 2026
5
out of
5
rating by Michelle Greco
"Jennifer was very helpful with all my questions. I received all the answers to them."
We responded:
"Thank you, Michelle! I'm happy to hear that Jennifer was able to assist you with all your questions. Our team is dedicated to providing clear and helpful support. Let us know if there's anything else we can do for you!"
Barbara Deroshia
January 28, 2026
5
out of
5
rating by Barbara Deroshia
"Jennifer was always help and prompt in getting back to me. I would recommend Stste farm to others. Thank you. Barb"
We responded:
"Thank you, Barb! I'm happy to hear that Jennifer was helpful and prompt in assisting you. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
Mary Harwood
January 27, 2026
5
out of
5
rating by Mary Harwood
"Susan Rauser State Farm is absolutely amazing!! They are easy to talk to, when you’re sky high with anxiety, from an accident, they just take over! They make everything very seamless, right down to making the rental arrangements - if you need to take your car in for repairs. This is a business that really understands customer service and they go above and beyond!"
We responded:
"Thank you so much, Mary! I'm glad to know that our team was able to support you during a stressful time and make the process seamless. We always strive to provide exceptional service and handle all the details for our customers. If you ever need further assistance or have any questions, please feel free to reach out."
Gwen Hall
January 26, 2026
5
out of
5
rating by Gwen Hall
"I decided it was time to compare insurance rates, auto and home. My current company had more than doubled in the last three years, I have had no auto claims in over 15 years and never had a home claim. IT WAS TIME. I received 4 quotes, and by far, State Farm in Traverse City, was the most personable and responsive of the four. Andy Wolf was great to work with and I look forward to having State Farm as my insurer for many years. On 1/26/26 I called Susan Roesser Sate Farm Agency with a question about Safe Drive program. I spoke with Jennifer, she knew her stuff and immediately answered my questions. I am confident in recommending this Agency in Traverse City if you are looking for insurance."
We responded:
"Gwen, It's fantastic to hear that you had such a positive experience working with Andy Wolf at our State Farm office in Traverse City! Switching insurance providers can be a big decision, and it's great that you found our agency to be the most personable and responsive option. If you ever need assistance or have any questions about your coverage in the future, don't hesitate to reach out to Andy or our team at Susan Rauser State Farm Agency. Here's to many years of great service and peace of mind with us!"
Jsn Brgn
January 23, 2026
5
out of
5
rating by Jsn Brgn
"Jennifer was very helpful and professional when handling my insurance quote. Thanks again Jennifer"
We responded:
"Thank you for sharing this! I'm happy to hear that Jennifer provided you with helpful and professional service for your insurance quote. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Brenda Thompson
January 22, 2026
5
out of
5
rating by Brenda Thompson
"Enjoyed working with Jennifer to transfer insurance to new car. Always a pleasure to work with them."
We responded:
"Thank you, Brenda! I'm happy to hear that Jennifer made your insurance transfer a pleasant experience. We appreciate your trust and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"