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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michelle Greco

Michelle Greco

January 29, 2026

5  out of  5
rating by Michelle Greco
"Jennifer was very helpful with all my questions. I received all the answers to them."
We responded:
"Thank you, Michelle! I'm happy to hear that Jennifer was able to assist you with all your questions. Our team is dedicated to providing clear and helpful support. Let us know if there's anything else we can do for you!"
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My Phone

January 29, 2026

5  out of  5
rating by My Phone
"Very trustworthy and quick to response"
We responded:
"Thank you for your feedback! I'm happy to know you find our service trustworthy and responsive. If you ever need anything else, feel free to reach out!"
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Barbara Deroshia

January 28, 2026

5  out of  5
rating by Barbara Deroshia
"Jennifer was always help and prompt in getting back to me. I would recommend Stste farm to others. Thank you. Barb"
We responded:
"Thank you, Barb! I'm happy to hear that Jennifer was helpful and prompt in assisting you. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
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Mary Harwood

January 27, 2026

5  out of  5
rating by Mary Harwood
"Susan Rauser State Farm is absolutely amazing!! They are easy to talk to, when you’re sky high with anxiety, from an accident, they just take over! They make everything very seamless, right down to making the rental arrangements - if you need to take your car in for repairs. This is a business that really understands customer service and they go above and beyond!"
We responded:
"Thank you so much, Mary! I'm glad to know that our team was able to support you during a stressful time and make the process seamless. We always strive to provide exceptional service and handle all the details for our customers. If you ever need further assistance or have any questions, please feel free to reach out."
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Jsn Brgn

January 23, 2026

5  out of  5
rating by Jsn Brgn
"Jennifer was very helpful and professional when handling my insurance quote. Thanks again Jennifer"
We responded:
"Thank you for sharing this! I'm happy to hear that Jennifer provided you with helpful and professional service for your insurance quote. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Aj Hall

January 22, 2026

5  out of  5
rating by Aj Hall
"Jennifer was absolutely amazing. Fast quality help in a confusing industry. Highly recommend!!!"
We responded:
"Thank you, Aj! I'm happy to hear that Jennifer provided you with fast and quality assistance. It's wonderful to know you recommend our services. Let us know if there's anything else we can do for you!"
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Bernardo Gonzalez

January 22, 2026

5  out of  5
rating by Bernardo Gonzalez
"Jennifer at State farm is awesome, she will help you the best way she can."
We responded:
"Thank you, Bernardo! I'm happy to hear that Jennifer provided you with such great assistance. Our team is dedicated to offering the best support possible. If you have any more questions or need further help, feel free to reach out!"
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Dillon Deland

January 2, 2026

5  out of  5
rating by Dillon Deland
"Beth updated my insurance policy. She was warm and professional. Outstanding service."
We responded:
"Thank you Dillon!"
Profile photo of Ariana Hernandez

Ariana Hernandez

December 19, 2025

5  out of  5
rating by Ariana Hernandez
"Beth was very helpful, as always this State Farm office is awesome."
We responded:
"Ariana, thank you for your kind words! I'm happy to hear that Beth was able to assist you and that you find our office awesome. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Ava Moomey

Ava Moomey

December 17, 2025

5  out of  5
rating by Ava Moomey
"Fantastic, frictionless communication. Highly recommened"
We responded:
"Ava, thank you for your wonderful feedback! I'm happy to know that you found our communication smooth and efficient. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Allyn Weinert

December 17, 2025

5  out of  5
rating by Allyn Weinert
"I came into the office today, and Beth was great. She finished her phone call and made two copies of my "Proof of Insurance". I had mistakenly tossed the mailed copy. Thanks!"
We responded:
"Allyn, thank you for your feedback! I'm happy to hear that Beth was able to assist you so efficiently. We appreciate your visit and are always here to help with any insurance needs. Let us know if there's anything else we can do for you!"
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Gabe Anderson

December 13, 2025

5  out of  5
rating by Gabe Anderson
"Beth made it so easy to add coverage for a Snowmobile. She was an effective communacator and made additions in no time. Gabe A."
We responded:
"Thank you, Gabe! I'm happy to hear that Beth made the process of adding snowmobile coverage smooth and efficient for you. Our team strives to provide excellent communication and quick service. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Robert Ford

Robert Ford

December 12, 2025

4  out of  5
rating by Robert Ford
"Friendly and helpful"
We responded:
"Thank you, Robert, for your feedback! I'm glad you found our service friendly and helpful. If there's anything more we can do to enhance your experience, feel free to let us know. We’re here to assist with any of your insurance needs!"
Profile photo of Jerry Sura

Jerry Sura

December 12, 2025

5  out of  5
rating by Jerry Sura
"I was a walk-in and not very hopeful. Beth was patient and encouraging and we resolved the difficulty at the reception counter. Happy encounter."
We responded:
"Thank you for your feedback, Jerry! I'm glad to hear that Beth was able to assist you and make your visit a positive one. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Sara jo Vidor

Sara jo Vidor

December 10, 2025

5  out of  5
rating by Sara jo Vidor
"Jennifer is always on the ready to help us and change or add things to our policy."
We responded:
"Thank you, Sara! I'm happy to hear that Jennifer has been helpful in managing your policy needs. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If there's anything else we can assist you with, just let us know!"
Profile photo of Helen Cullen

Helen Cullen

December 2, 2025

5  out of  5
rating by Helen Cullen
"Great Service at the glass shop and with your staff."
We responded:
"Thank you, Helen! I'm happy to know you had a great experience both at the glass shop and with our team. Your satisfaction is important to us. If there's anything else you need, feel free to reach out!"
Profile photo of CJ Racing

CJ Racing

November 28, 2025

5  out of  5
rating by CJ Racing
"You ladies and gents are doing an amazing job!"
We responded:
"Thank you, CJ Racing! I'm happy to hear that you're satisfied with our team's efforts. We’re here to help with any of your insurance needs!"
Profile photo of Dave Rink

Dave Rink

November 26, 2025

5  out of  5
rating by Dave Rink
"Beth, the office manager, was super helpful. She is always very friendly and knowledgeable. Recently, she walked us through the claim process and referred us to the expert help of Karren to unknot an issue with original parts. This is an elite and professional team!"
We responded:
"Thank you, Dave! I'm happy to hear that Beth and Karren provided you with such excellent assistance. Our team is dedicated to offering knowledgeable and friendly support, and it's great to know they made a positive impact on your experience. If you ever need anything else, feel free to reach out!"
Profile photo of Paul Rink

Paul Rink

November 25, 2025

5  out of  5
rating by Paul Rink
"How is it that this place never fails to delight? It's just insurance after all! But, no -- it's so much more. Everyone at Susan's office is ready to help me immediately and with a smile! Office manager, Beth, is a scrumdiddliumptious joy -- truly wonderful at her job and so kind. She makes me feel like family every time I come in. Best service in town, dare I say Michigan! My favorite part of the office is that everyone gets along and they like being there. Finishing touches such as snowmen in the winter and periodic costume days make it a fun place to visit. Make sure to ask for Jack. You won't be disappointed!"
We responded:
"Wow, thank you for the glowing review, Paul! We are delighted to hear that you enjoy your visits to our office and appreciate the service provided by Beth and Jack. It's wonderful to know that our team's camaraderie and fun touches make your experience memorable. We look forward to continuing to provide you with top-notch service and insurance coverage. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Profile photo of Adam Nichols

Adam Nichols

November 24, 2025

5  out of  5
rating by Adam Nichols
"Recently purchased a new vehicle and Beth made the process of switching coverage extremely painless and quick."
We responded:
"Wow, thank you for the glowing review, Adam! We are thrilled to hear that Beth and our team were able to provide you with a comprehensive quote that not only expanded your coverage but also reduced your premium. We appreciate your recommendation and look forward to continuing to provide you with excellent service and coverage. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Profile photo of Andy Rink

Andy Rink

November 21, 2025

5  out of  5
rating by Andy Rink
"Customer service is excellent. Every time I call the office Beth is always cheerful and positive to work with."
We responded:
"Thank you, Andy! I'm happy to hear that you've had such a positive experience with our office. Beth's cheerful and positive attitude is truly appreciated by both our team and customers. If you ever need anything else, feel free to reach out!"
Profile photo of Jonathan Peel

Jonathan Peel

November 21, 2025

5  out of  5
rating by Jonathan Peel
"Beth was great, very good customer service skills. Very pleasant and helpful! Thank you!"
We responded:
"Thank you, Jonathan! I'm happy to hear that Beth provided you with excellent service. We appreciate your feedback and are glad to have been of assistance. If you need anything else, feel free to reach out!"
Profile photo of Lyndsay Herigstad

Lyndsay Herigstad

November 20, 2025

5  out of  5
rating by Lyndsay Herigstad
"Elizabeth was very throughout and helpful and made sure I understood all of my coverage and gave great advice. Very informative and recommended."
We responded:
"Thank you, Lyndsay, for sharing your experience! I'm happy to hear that Brenda was thorough and helpful in explaining your coverage and offering valuable advice. It's wonderful to know you found the information informative and beneficial."
Profile photo of Alexandra Burris

Alexandra Burris

November 20, 2025

5  out of  5
rating by Alexandra Burris
"Beth was great in helping me switch over! Super friendly, communicative, thorough, and follow up was top notch. Made it very simple and easy to get everything done. Thanks so much!"
We responded:
"Hey, Alexandra! It means a lot that Beth made your switch simple with her friendly communication and thorough follow up on your auto and renter's coverage. Thank you for choosing us and reach out anytime if you’d like help with anything else."
Profile photo of Carol Richardson

Carol Richardson

November 18, 2025

5  out of  5
rating by Carol Richardson
"I spoke with Brenda today to review my Humana Medicare advantage plan. She was prepared and answered all my questions about my policy. She gave me great information about the benefits of this plan. Thank you Brenda."
We responded:
"Thank you, Carol! I'm happy to hear that Brenda was able to assist you and provide you with valuable information. We appreciate your feedback and are here if you have any more questions or need further assistance. Thanks for choosing us!"