State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kimberly Clous
June 30, 2025
5
out of
5
rating by Kimberly Clous
"I called in and spoke to 2 people. Beth & Jennifer. Both were great in helping me. I received the proof of insurance for my new vehicle set up and sending over the binder quickly. A few phone calls communicating back and forth with the car dealer and State Farm and everything was smooth sailing! Thank you ladies!"
We responded:
"Hi, Kimberly! Thank you for the shoutout for Beth! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Kathy Nielsen
June 30, 2025
5
out of
5
rating by Kathy Nielsen
"Brenda is awesome"
Mike
June 29, 2025
5
out of
5
rating by Mike
"Shout out to Brenda looking out for me car insurance and Medicare. Thanks again Brenda."
We responded:
"Thank you, Mike! I'm glad to hear that Brenda was able to assist you with your insurance needs. We appreciate your feedback and are always here to help with anything else you might need. Thanks for choosing us!"
Lily Perkins
June 28, 2025
5
out of
5
rating by Lily Perkins
"Beth was a great help today <3"
We responded:
"Thank you for your review, Lily! I'm happy to hear that Beth was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Tom Gorsline
June 27, 2025
5
out of
5
rating by Tom Gorsline
"Thank you Beth for such great customer service and attention to detail with my request to add my teenager daughter to our auto insurance. You were awesome! Thank you, Tom and Teri"
We responded:
"Thank you, Tom, for your wonderful feedback! I'm happy to hear that Jennifer provided you with excellent customer service and attention to detail!"
Kevin Fussman
June 23, 2025
5
out of
5
rating by Kevin Fussman
"Jennifer was very helpful and quick to answer my call and questions."
We responded:
"Thank you for your review, Kevin! I'm happy to hear that Jennifer was able to assist you promptly and effectively. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Bryan Fasel
June 20, 2025
5
out of
5
rating by Bryan Fasel
"Long time customer with Susan, on and off Since 2012 and every time I have to call or go in they are always very helpful and polite, the handful of times I’ve had to file claims they’ve always been virtually seamless. Coming from a person who has seen the grass on the other side of the fence working with Susan’s staff is always top tier! Even when I get all riled up over Michigan auto insurance nonsense they always talk me down off the ledge. Julia especially! She’s great! Everytime I speak to her on the phone she always walks a beat for me. I’m a tough customer and she always gets my issues figured out and the call is ended with me feeling satisfied!"
We responded:
"Thank you, Bryan, for being such a loyal customer over the years! I'm happy to hear that our team, especially Julia, has consistently provided you with helpful and polite service. It's great to know that your claims have been handled smoothly and that we've been able to assist you with Michigan insurance concerns. We appreciate your trust in us and are always here to help with anything you need. Thanks for choosing us!"
Nicholas Keagle
June 19, 2025
5
out of
5
rating by Nicholas Keagle
"Always helpful and pleasant"
We responded:
"Thank you, Nicholas! I'm happy to hear that you find our service helpful and pleasant. We’re committed to providing a positive experience for all our customers. Let us know if there's anything else we can assist you with!"
Darci Bartlett
June 18, 2025
5
out of
5
rating by Darci Bartlett
"As always, Susan Rauser State Farm is amazing. GREAT staff! Jennifer worked with me today and she was so helpful and handled my requests with professionalism and ease! THIS is why I stay with State Farm! Should I ever have a claim i know they will personally see to it that everything goes smoothly. Thank you again Susan Rauser and staff!"
We responded:
"Thank you, Darci! I'm delighted to hear that Jennifer was able to assist you with such professionalism and ease. Our team is dedicated to providing the best service possible, and your continued trust means a lot to us. If you ever need anything else, we're just a call away!"
Inza
June 6, 2025
5
out of
5
rating by Inza
"I stopped in to check on my policy, with the medical insurance change, and Susan helped me save $30 a month! It's was so quick and easy."
We responded:
"Thank you for your review, Inza! I'm happy to hear that Susan was able to assist you in saving money on your policy. It's great to know the process was quick and easy for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Kevin Strieter
June 6, 2025
5
out of
5
rating by Kevin Strieter
"I’ve had a great experience with my State Farm team. The staff is consistently efficient and responsive. A special thanks to Jennifer, she’s outstanding and always handles my requests quickly and professionally."
We responded:
"Thank you for your review, Kevin! I'm happy to hear that you've had a positive experience with our team. Jennifer is indeed a valuable part of our office, and I'm glad she has been able to assist you so effectively. If you ever need anything else, feel free to reach out!"
Bri Martin
June 6, 2025
5
out of
5
rating by Bri Martin
"Jennifer has been so great! I hit a deer and while it’s inconvenient it’s been easy getting a rental and my car in the shop through State Farm. Definitely recommend. Thank you jennifer!"
We responded:
"Thank you for your review, Bri! I'm happy to hear that Jennifer was able to assist you so effectively during such an inconvenient situation. Your recommendation means a lot to us. If there's anything more we can do for you, just let us know!"
robert anderson
June 3, 2025
5
out of
5
rating by robert anderson
"Beth took a bunch of time to fix my iPhone State Farm app. I couldn’t do it without her “expertise”. Many thanks, m’lady."
We responded:
"Thank you for your review, Robert! I'm happy to hear that Beth was able to assist you with the State Farm app. Her dedication to helping our customers is truly appreciated. If you have any other questions or need further assistance, feel free to reach out!"
muhammad ehsan Sahab
May 19, 2025
5
out of
5
rating by muhammad ehsan Sahab
"The Susan’s team are great, very nice people, they informed and helpful especially (Beth)in front desk and Maureen are the best 👍👍👍"
We responded:
"Thank you, Muhammad, for your kind words! I’m glad to hear that our team was able to assist you. We’re committed to offering clear and reliable support, and it’s great to know we met your expectations. If you have any questions or need anything else, feel free to reach out anytime! "
Elisa Besteman
May 16, 2025
5
out of
5
rating by Elisa Besteman
"Been a customer w y'all for years! Thanks for all you do!! Beth is super helpful and I always feel taken care of!!"
We responded:
"Thank you, Elisa, for your continued support over the years! I'm delighted to hear that Beth has been super helpful and that you always feel well taken care of. We're grateful to have you as part of our community. If you ever need anything, don't hesitate to reach out!"
Michael Binienda
May 13, 2025
5
out of
5
rating by Michael Binienda
"Beth was very pleasant to talk to and helped consolidate my wife and I’s auto and home insurance. Susan Rauser State Farm has been great to work with for the many years I’ve had them as my insurer."
We responded:
"Thank you, Michael, for sharing your experience! I'm happy to hear that Beth was able to assist you and your wife with consolidating your insurance needs. It's wonderful to know that you've enjoyed working with us over the years. If you ever have any questions or need further assistance, please feel free to reach out."
shauna B
May 9, 2025
5
out of
5
rating by shauna B
"Susan's office and team ROCK!!!! They are always very informed and ready to help :)Julia is always a pleasure to work with 💞"
Lyndsay Herigstad
May 8, 2025
5
out of
5
rating by Lyndsay Herigstad
"Brenda was very throughout and helpful and made sure I understood all of my coverage and gave great advice. Very informative and recommended."
We responded:
"Thank you, Lyndsay, for sharing your experience! I'm happy to hear that Brenda was thorough and helpful in explaining your coverage and offering valuable advice. It's wonderful to know you found the information informative and beneficial."
Tom Wolf
May 6, 2025
5
out of
5
rating by Tom Wolf
"Susan and her staff provide exactly what I look for in an insurance agency: a high level of professionalism and courtesy, timely help, the knowledge I need to make informed decisions, and the reassurance that assistance is available when I need it. Whether I need help with a claim, or just another explanation of how Michigan's auto coverage works, I know I will be treated with respect and given an honest, accurate answer. Most recently Julia L. assisted me when I needed to add a boat policy, and she was able to quickly and accurately insure my new boat and reassure me I would be covered at the moment I needed to be. And the premium can't be beat either! Thank you Julia"
We responded:
"Thank you, Tom, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Stephanie McPherson
May 5, 2025
5
out of
5
rating by Stephanie McPherson
"Beth was great to work with to establish insurance on our travel trailer!"
We responded:
"Thank you, Stephanie! I'm happy to hear that Beth was able to assist you with setting up insurance for your travel trailer. We're here to help with any future needs or questions you might have. Safe travels!"
Brad Samuels
May 5, 2025
5
out of
5
rating by Brad Samuels
"Great experience all the way around working with Brenda on an annual review of our policies. Very responsive, knowledgeable and friendly."
We responded:
"Brad, We're pleased to hear about your great experience setting up new homeowners and auto coverage with Andy! We're grateful for your kind words and glad to have provided responsive and knowledgeable service. If you ever need assistance in the future, our office is here to help! - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Jamie Hirs
May 2, 2025
5
out of
5
rating by Jamie Hirs
"Susan Rauser and her crew has always been amazing. I've had them for insurance for 13+ years. Today was just a quick switch from one vehicle to another but Jennifer helped me seamlessly and I had my documents emailed to me within minutes. Thank you for always being there to help."
We responded:
"Thank you, Jamie, for your kind words and for being with us for over 13 years! I'm delighted to hear that Jennifer was able to assist you quickly. We're always here to help with any of your insurance needs. Feel free to reach out anytime!"
J.D. Erickson
May 1, 2025
5
out of
5
rating by J.D. Erickson
"Just got my RV insured with ease, thanks to Beth!"
We responded:
"Thank you, J.D., for sharing your experience! I'm glad to hear that Beth made the process of insuring your RV smooth and easy. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels!"
Michael OConnell
April 29, 2025
5
out of
5
rating by Michael OConnell
"Terrific and responsive staff. Rates are very good. Adding a new car (thanks, Jennifer!) was a matter of a 6 minute phone call, with the relevant paperwork waiting in my inbox by the time I got home. Highly recommend this agency."
We responded:
"Thank you, Michael, for sharing your experience! I'm glad to hear that our team, especially Jennifer, was able to assist you efficiently. It's great to know that our rates and responsiveness met your expectations. If you ever need further assistance, feel free to reach out. We're here to help!"
Tod Sheffer
April 29, 2025
5
out of
5
rating by Tod Sheffer
"Brenda was extremely helpful with the patience of a Saint! Walked me thru everything until it finally all made sense. Between her and Susan they got me all the options and answers I was looking for. Thank you!"
We responded:
"Tod, thanks for sharing your experience! I'm so glad to hear that Brenda's patience and assistance made a difference for you. It's wonderful to know that together, we were able to provide the options and answers you needed. If you have any more questions or need further assistance, please feel free to reach out."