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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Donna

Donna

February 24, 2026

5  out of  5
rating by Donna
"Been with you all for years couldn't be happier and now you've navigated the health insurance road for me!!! Thank you!!"
We responded:
"Donna, thank you for your wonderful feedback! I'm so happy to hear that you're satisfied with our service and that we could assist you with your health insurance needs. We’re always here to help with anything else you might need!"
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Ashley Rittenhouse

February 23, 2026

5  out of  5
rating by Ashley Rittenhouse
"Julie is absolutely fantastic. Very knowledgeable and it’s always there to help."
We responded:
"Ashley, thank you for your wonderful feedback! I'm happy to hear that Julie has been so helpful and knowledgeable. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If you ever need anything else, feel free to reach out!"
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MaryAnne Talbott

February 23, 2026

5  out of  5
rating by MaryAnne Talbott
"David is great! I really appreciated the time he took to make sure I understood everything we discussed. I would definitely recommend this office!!"
We responded:
"Hey, MaryAnne! Thank you for sharing your experience and for highlighting the great price. We’re so happy to hear David took the time to clearly walk through your life, auto, and renters insurance options and make everything easy to understand. It means a lot that you’d recommend our office. We appreciate you choosing us and are here whenever you need anything."
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Jeoffrey Maslowski

February 20, 2026

5  out of  5
rating by Jeoffrey Maslowski
"Brenda did a great job answering my questions and explaining the difference between Supplemental advantage options"
We responded:
"Thank you, Jeoffrey! I'm happy to hear that Brenda was able to assist you with your questions and provide clarity. Our team is dedicated to offering knowledgeable and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
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Justin Sayre

February 20, 2026

5  out of  5
rating by Justin Sayre
"David Millar at Susan Rauser - State Farm was great at being able to help me get the coverage I needed. Process was easy, and I was happy with the end result! I would recommend Susan Rauser, and especially David!!!"
We responded:
"Thank you, Justin! I'm glad to hear that David was able to assist you in finding the right coverage. It's wonderful to know the process was smooth and that you're satisfied with the outcome. We appreciate your recommendation and are here if you need anything else!"
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Sally Brooks

February 19, 2026

5  out of  5
rating by Sally Brooks
"I called State farm for new coverage for my auto and renters' insurance. Dave got me better coverage than I had on my auto insurance and saved me $350 a year. He was very patient and helpful. Thank you."
We responded:
"Thank you, Sally! I'm happy to hear that Dave was able to assist you with your insurance needs. It's great that he helped you find better coverage and save money. If you have any more questions or need further assistance, feel free to reach out!"
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Olga Sar

February 16, 2026

5  out of  5
rating by Olga Sar
"I want to thank Jennifer for her quick response to my request on President’s Day! It’s always a pleasure working with Susan's office. Highly recommend!"
We responded:
"Thank you, Olga! I'm glad to hear that Jennifer was able to assist you promptly. We appreciate your recommendation and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Theresa Marshall

February 12, 2026

5  out of  5
rating by Theresa Marshall
"So informative, reviewed all my policies and made sure I had all discounts and correct insurance! Miigwech Julia!"
We responded:
"Theresa, thank you! We appreciate your trust in us to take care of your insurance policies."
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Darleen Kent

February 11, 2026

5  out of  5
rating by Darleen Kent
"Jennifer, You are Awsome! You always make things easy for me. I love how I can just call, you take care of my concerns! Big Thanks to You!😊"
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Lindsay Harris

February 11, 2026

4  out of  5
rating by Lindsay Harris
"Jennifer…"
We responded:
"Hey, Lindsay! Thanks so much for letting us know that Jennifer took care of your auto and renters insurance needs. We appreciate you highlighting her efforts and are grateful you chose our team to help with your coverage. If there’s ever anything more we can assist you with, we’re here for you."
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Jimmie Wood

February 10, 2026

5  out of  5
rating by Jimmie Wood
"David Millar Has been patient and flexible working through my 60hr work weeks and odd hours. Excellent customer service.
Update: Elizabeth Rink was amazing to work with. Very knowledgeable and awesome at explaining the confusing forms."
We responded:
"Thank you, Jimmie! I'm happy to hear about your positive experience with David. His dedication to providing excellent service, even with your busy schedule, is truly appreciated. If there's anything else we can assist you with, just let us know!"
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Casie Cholewinski

February 10, 2026

5  out of  5
rating by Casie Cholewinski
"Jennifer at State Farm is very helpful with helping you understand stand your policy and helping get the best rate! Over all my husband and I have been extremely pleased!!"
We responded:
"Thank you, Casie! I'm happy to hear that Jennifer has been so helpful in explaining your policy and finding the best rate for you and your husband. Your satisfaction is important to us, and we're grateful for your feedback. Let us know if there's anything else we can assist you with!"
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Joel Zenz

February 9, 2026

5  out of  5
rating by Joel Zenz
"Beth is amazing she has help me lots with getting back in state farm app I be lost with out here thank you"
We responded:
"Thank you, Joel! I'm happy to hear that Beth was able to assist you with the State Farm app. We're grateful to have her on our team, and it's wonderful to know she made a difference for you. If you need anything else, feel free to reach out!"
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Brad Lyman

February 2, 2026

5  out of  5
rating by Brad Lyman
"Very helpful and efficient."
We responded:
"Thank you, Brad, for your kind words! I'm glad to know you found our service helpful and efficient. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Mike Jones

February 2, 2026

5  out of  5
rating by Mike Jones
"Beth was very friendly and informative"
We responded:
"Hey Mike! It’s great to hear that Beth was friendly and informative. We’re happy she could assist you and make the auto insurance process easier. Thank you for sharing your experience."
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Michelle Greco

January 29, 2026

5  out of  5
rating by Michelle Greco
"Jennifer was very helpful with all my questions. I received all the answers to them."
We responded:
"Thank you, Michelle! I'm happy to hear that Jennifer was able to assist you with all your questions. Our team is dedicated to providing clear and helpful support. Let us know if there's anything else we can do for you!"
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My Phone

January 29, 2026

5  out of  5
rating by My Phone
"Very trustworthy and quick to response"
We responded:
"Thank you for your feedback! I'm happy to know you find our service trustworthy and responsive. If you ever need anything else, feel free to reach out!"
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Barbara Deroshia

January 28, 2026

5  out of  5
rating by Barbara Deroshia
"Jennifer was always help and prompt in getting back to me. I would recommend Stste farm to others. Thank you. Barb"
We responded:
"Thank you, Barb! I'm happy to hear that Jennifer was helpful and prompt in assisting you. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
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Mary Harwood

January 27, 2026

5  out of  5
rating by Mary Harwood
"Susan Rauser State Farm is absolutely amazing!!
They are easy to talk to, when you’re sky high with anxiety, from an accident, they just take over! They make everything very seamless, right down to making the rental arrangements - if you need to take your car in for repairs.
This is a business that really understands customer service and they go above and beyond!"
We responded:
"Thank you so much, Mary! I'm glad to know that our team was able to support you during a stressful time and make the process seamless. We always strive to provide exceptional service and handle all the details for our customers. If you ever need further assistance or have any questions, please feel free to reach out."
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Gwen Hall

January 26, 2026

5  out of  5
rating by Gwen Hall
"I decided it was time to compare insurance rates, auto and home. My current company had more than doubled in the last three years, I have had no auto claims in over 15 years and never had a home claim. IT WAS TIME. I received 4 quotes, and by far, State Farm in Traverse City, was the most personable and responsive of the four. Andy Wolf was great to work with and I look forward to having State Farm as my insurer for many years.

On 1/26/26 I called Susan Roesser Sate Farm Agency with a question about Safe Drive program. I spoke with Jennifer, she knew her stuff and immediately answered my questions. I am confident in recommending this Agency in Traverse City if you are looking for insurance."
We responded:
"Gwen, It's fantastic to hear that you had such a positive experience working with Andy Wolf at our State Farm office in Traverse City! Switching insurance providers can be a big decision, and it's great that you found our agency to be the most personable and responsive option. If you ever need assistance or have any questions about your coverage in the future, don't hesitate to reach out to Andy or our team at Susan Rauser State Farm Agency. Here's to many years of great service and peace of mind with us!"
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Jsn Brgn

January 23, 2026

5  out of  5
rating by Jsn Brgn
"Jennifer was very helpful and professional when handling my insurance quote.
Thanks again Jennifer"
We responded:
"Thank you for sharing this! I'm happy to hear that Jennifer provided you with helpful and professional service for your insurance quote. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Brenda Thompson

January 22, 2026

5  out of  5
rating by Brenda Thompson
"Enjoyed working with Jennifer to transfer insurance to new car. Always a pleasure to work with them."
We responded:
"Thank you, Brenda! I'm happy to hear that Jennifer made your insurance transfer a pleasant experience. We appreciate your trust and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
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Timothy Dykstra

January 22, 2026

5  out of  5
rating by Timothy Dykstra
"Jennifer was excellent! She was quick to handle my request accurately and efficiently. She even helped clean a few things up that should have been changed a long time ago. Thanks again Jennifer for all of your help."
We responded:
"Thank you, Timothy! I'm happy to hear that Jennifer was able to assist you so effectively and make those necessary updates. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Aj Hall

January 22, 2026

5  out of  5
rating by Aj Hall
"Jennifer was absolutely amazing. Fast quality help in a confusing industry. Highly recommend!!!"
We responded:
"Thank you, Aj! I'm happy to hear that Jennifer provided you with fast and quality assistance. It's wonderful to know you recommend our services. Let us know if there's anything else we can do for you!"
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Bernardo Gonzalez

January 22, 2026

5  out of  5
rating by Bernardo Gonzalez
"Jennifer at State farm is awesome, she will help you the best way she can."
We responded:
"Thank you, Bernardo! I'm happy to hear that Jennifer provided you with such great assistance. Our team is dedicated to offering the best support possible. If you have any more questions or need further help, feel free to reach out!"