State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tod Sheffer
April 29, 2025
5
out of
5
rating by Tod Sheffer
"Brenda was extremely helpful with the patience of a Saint! Walked me thru everything until it finally all made sense. Between her and Susan they got me all the options and answers I was looking for. Thank you!"
Susan Wischman
April 28, 2025
5
out of
5
rating by Susan Wischman
"I’d like to acknowledge one of your employees, her name is Jennifer. I’ve had to call on a couple occasions lately because we are selling our home and need to cancel home owners insurance and apply for a rental insurance. Jennifer has been an enormous help through this whole process . The homeowners policy and the Renter’s policy have to coexist for about three weeks. Now, this may not seem like a big problem for most of your clients, but I’m a senior citizen and I’m doing this for the first time on my own. I wouldn’t hesitate for a moment to recommend your office to friends . Jennifer’s customer service skills Exceeded my expectations"
We responded:
"Thank you, Susan, for sharing your experience! I'm so happy to hear that Jennifer was able to assist you with transitioning your insurance. Navigating these changes can be challenging, and it's wonderful to know that Jennifer's support made a difference for you. Your recommendation means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out."
Jan Stephens
April 28, 2025
5
out of
5
rating by Jan Stephens
"Jennifer was a lot of help with my insurance needs! State Farm is a wonderful insurance!"
We responded:
"Thank you, Jan, for sharing your experience! I'm happy to hear that Jennifer was able to assist you with your insurance needs. We appreciate your kind words about our office."
Catherine McCullough
April 28, 2025
5
out of
5
rating by Catherine McCullough
"We ALWAYS get top notch service here and Jennifer did an excellent job for us today."
We responded:
"Thank you, Catherine! I'm so happy to hear that you consistently receive excellent service from our office. Jennifer is indeed a valuable part of our team, and I'm glad she could assist you so well today."
Zac Green
April 28, 2025
5
out of
5
rating by Zac Green
"Jennifer was amazing and made everything easy. What I thought would be a 30 minute phone call was 3 minutes."
We responded:
"Thank you, Zac, for sharing your experience! I'm glad Jennifer was able to assist you efficiently and make the process smooth."
Maggie Keszegh
April 27, 2025
5
out of
5
rating by Maggie Keszegh
"I really love this State Farm, I had my price on my insurance go up, without anyone that notified me or any heads up and it was a 130$ to boot, Jennifer listened to me and what I had to say, and she fixed it asap, thanks Jen your awesome!"
We responded:
"Thank you, Maggie, for sharing your experience! I'm happy to hear that Jennifer was able to address your concern promptly and effectively. We appreciate your feedback and are always here to assist with any questions or needs you may have in the future."
Mary Harwood
April 25, 2025
5
out of
5
rating by Mary Harwood
"Susan Rauser State Farm is absolutely amazing!! They are easy to talk to, when you’re sky high with anxiety, from an accident, they just take over! They make everything very seamless, right down to making the rental arrangements - if you need to take your car in for repairs. This is a business that really understands customer service and they go above and beyond!"
We responded:
"Thank you so much, Mary! I'm glad to know that our team was able to support you during a stressful time and make the process seamless. We always strive to provide exceptional service and handle all the details for our customers. If you ever need further assistance or have any questions, please feel free to reach out."
Kassandra Konsella
April 25, 2025
5
out of
5
rating by Kassandra Konsella
"I’m extremely grateful for Beth and the exceptional customer care she provides. She is kind, thorough, and always goes the extra mile to ensure you’re getting the best deal that fits your policy—while making sure you feel protected and secure behind the wheel. I truly appreciate State Farm and will continue to recommend them to my family and friends!"
We responded:
"Thank you, Kassandra, for sharing your experience! I'm delighted to know that Beth's dedication and thoroughness have made such a positive impact. It's wonderful to hear that you feel secure and well-cared for with your policy. We truly appreciate your recommendations and are here for any other insurance needs or questions you might have!"
Joann Anderson
April 24, 2025
5
out of
5
rating by Joann Anderson
"Beth at my State Farm office was very helpful today. I feel she went over and above as she helped me. She gave me guidance that I didn’t expect. Thank you, Beth!"
We responded:
"Thank you, Joann, for sharing your experience! I'm happy to hear that Beth was able to provide you with exceptional guidance and support. We truly appreciate having her as part of our team. If you have any more questions or need further assistance, please feel free to reach out to our office anytime."
Michael T Seigh
April 22, 2025
5
out of
5
rating by Michael T Seigh
"Really great customer service and concern towards customer needs. Friendly and convenient. Always in good spirits."
We responded:
"Thank you, Michael, for your wonderful feedback! I’m glad to know that you appreciated our customer service and found our team friendly and convenient. We’re always here to assist with your needs and keep things positive. If you ever have any questions or need further assistance, feel free to reach out!"
Ron W.
April 21, 2025
5
out of
5
rating by Ron W.
"Susan Rauser and her staff are wonderful to deal with. They are very responsive when ever I need to make an update or ask questions. When I email Beth she responds quickly and takes care of my request/change. Highly recommend this agency!"
We responded:
"Thank you, Ron, for your kind words! I'm glad to know that our team's responsiveness and dedication have made a positive impact. Beth and the rest of the staff are committed to providing excellent service, and it's great to see that reflected in your experience. If you ever need assistance, we're here to help!"
Gary Hayes
April 21, 2025
5
out of
5
rating by Gary Hayes
"Customer service is number one one for these ladies. Courteous. Kind prompt always polite and thoughtful."
We responded:
"Thank you, Gary, for your wonderful feedback! I'm glad to hear that our team's courteous and thoughtful service made a positive impression. We strive to provide prompt and polite assistance to all our customers. If you ever need anything else, feel free to reach out!"
Aaron Walters
April 19, 2025
5
out of
5
rating by Aaron Walters
"Beth is awesome. She was able to save my kid and I a good bit of money."
We responded:
"Thank you, Aaron! I'm happy to hear that Beth was able to help you and your kid save money. We're grateful to have her on our team, and it's wonderful to know she made a positive impact. If you have any more questions or need assistance in the future, feel free to reach out to us!"
Brian King
April 18, 2025
5
out of
5
rating by Brian King
"This team has been easy to work with every time I've had to make adjustments to my coverage. Most recently, Beth helped me make the necessary changes after a change in my health insurance. She kept it simple and straightforward for me which I really appreciate."
We responded:
"Thank you, Brian, for sharing your experience! I’m glad to hear that Beth was able to assist with your coverage adjustments and make the process smooth. We appreciate your trust and are here if you have any questions in the future."
Tom Gorsline
April 17, 2025
5
out of
5
rating by Tom Gorsline
"Great customer service and attention to detail with Jennifer and she was a delight to work with!"
We responded:
"Thank you, Tom, for your wonderful feedback! I'm happy to hear that Jennifer provided you with excellent customer service and attention to detail!"
Barb Gordon-Kessel
April 17, 2025
5
out of
5
rating by Barb Gordon-Kessel
"Beth is always pleasant and efficient!"
We responded:
"Thank you, Barb, for your wonderful feedback! I'm glad to hear that Beth's pleasant and efficient service made a positive impact."
Blake “Straw Eater” Bray
April 15, 2025
5
out of
5
rating by Blake “Straw Eater” Bray
"Andy Wolf was Great help ,amazing customer service ,very Respectful. Edit: been with state farm for almost 2 years now and they do an amazing job would highly recommend them to anyone!"
We responded:
"Blake, thank you for the shoutout for Andy! We greatly appreciate you trusting us with your insurance needs."
Beth McClellan
April 15, 2025
5
out of
5
rating by Beth McClellan
"Brenda at the office was very helpful going over my options."
We responded:
"Thank you Beth!"
Andrew Schmuckal
April 14, 2025
5
out of
5
rating by Andrew Schmuckal
"Beth did a fabulous job"
We responded:
"Thank you, Andrew, for sharing your positive feedback! I'm glad to hear that Beth did a fabulous job. We're grateful to have her as part of our team. If you have any questions or need further assistance, feel free to reach out anytime."
Dillon Deland
April 14, 2025
5
out of
5
rating by Dillon Deland
"Beth updated my address on my insurance. She was warm and professional. Outstanding service."
We responded:
"Thank you Dillon!"
Robert Spencer
April 11, 2025
5
out of
5
rating by Robert Spencer
"Jennifer was great - called me back after we set up the policy because she found a way to save me money. Very much appreciated."
We responded:
"Thank you for the review, Robert! We are happy to hear that Andy was able to help you with your insurance needs. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
T G
April 10, 2025
5
out of
5
rating by T G
"I've been using Susan Rauser for many years now and I have always had the best customer service. Everyone is so kind. Today Jennifer was helpful and thoughtful. If you need insurance, these guys are great!"
We responded:
"Thank you, T G, for your wonderful feedback! I'm happy to know that you've consistently experienced excellent customer service with us over the years. Jennifer's helpfulness and thoughtfulness are truly appreciated, and I'm glad she could assist you. If you ever need anything else, feel free to reach out!"
Christina Moord
April 5, 2025
5
out of
5
rating by Christina Moord
"Really appreciate our local State Farm agent - been with this office for 4 years and they’re always responsive and helpful. Recently had to add a policy and received immediate turnaround by Jennifer Terrell. She was attentive and took care of each request with a great attitude and attention to detail. Much appreciated!"
We responded:
"Thank you, Christina, for your kind words and for being with us for four years! I'm delighted to hear that Jennifer provided you with prompt and attentive service while adding your policy. We're grateful for your continued support and are always here to assist with any future needs."
JoAnna DeBusschere
April 3, 2025
5
out of
5
rating by JoAnna DeBusschere
"Your call was great to hear about the decrease in ins , of one of our vehicles . I asked for a statement showing the monthly bill. Which I love having that. Makes payments easier to manage . And we use paperless. But I like a paper statement once in awhile. Im old fashioned. .. A few min after we talked I got an email copy and she also said she will mail a paper one too. Very nice. Great people. Wether we call or walk in. Great group of people. Always professional and helpful. Friendly. It was brenda that called ... thank you so much."
We responded:
"Thank you, JoAnna, for sharing your experience! I'm glad to know that Brenda was able to assist you with your request for a statement and that you appreciate having both digital and paper options. It's wonderful to hear that you find our team friendly and professional, whether you call or visit us. If you have any more questions, feel free to reach out anytime!"
Karen Zoellner
April 2, 2025
5
out of
5
rating by Karen Zoellner
"I was moving to Traverse City and Beth was amazing! She got me a great deal, kept in contact and went out of her way to help me. I highly recommend this office and the people there. Couldn’t have asked for more. Thank you!"
We responded:
"Thank you, Karen, for sharing your experience! I'm so glad to hear that Beth was able to assist you with your move to Traverse City and secure a great deal for you. Our team is dedicated to providing exceptional service, and it's wonderful to know we met your expectations."