State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Greg Nickerson
July 13, 2025
5
out of
5
rating by Greg Nickerson
"Karren and Jennifer were both very helpful and I am grateful for their professional service."
We responded:
"Thank you for your review, Greg! I'm happy to hear that Karren and Jennifer provided you with the professional service you deserve. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Pam Anthony
July 10, 2025
5
out of
5
rating by Pam Anthony
"Everything was done so professionally the agent Beth was helpful and talked me through everything step by step she was so wonderful"
We responded:
"Pam, thank you for your wonderful feedback! I'm happy to hear that Beth was able to assist you so effectively and guide you through everything. Our team is committed to providing professional and helpful service. If you have any more questions or need any other assistance, feel free to reach out!"
Randi Hope
July 9, 2025
5
out of
5
rating by Randi Hope
"Julia was not only kind but very informative while working through an auto claim. She is going way above and beyond to make this process as stress free as possible. We have also been working with Joey for over 7 years."
We responded:
"Thank you Randi!"
Robin Rewalt
July 9, 2025
5
out of
5
rating by Robin Rewalt
"Beth is amazing! She is knowledgeable and very accommodating to my needs. Thanks again Beth!"
We responded:
"Thank you for the five-stars, Robin! We greatly appreciate your business!"
CN Bissy
July 9, 2025
5
out of
5
rating by CN Bissy
"Excellent service, this agency is truly a State Farm Family of agents. All of your insurance needs are always considered to fit your personal and financial needs. Susan Rauser and her team are sincere and knowledgeable, and I appreciate that."
We responded:
"Thank you for your wonderful feedback! I'm happy to know that you feel part of our State Farm family and that our team has been able to meet your insurance needs with sincerity and expertise. Your appreciation means a lot to us. If there's anything else we can assist you with, just let us know!"
Angela Merriman
July 9, 2025
5
out of
5
rating by Angela Merriman
"I really enjoyed my conversation with Brenda. She was very knowledgeable and gave me a lot of good information and answered all of my questions. I love my State Farm!"
We responded:
"Angela, thank you for your wonderful feedback! I'm happy to hear that Brenda was able to provide you with valuable information and answer all your questions. We love having you as part of our State Farm family! Let us know if there's anything else we can do for you."
Vernal
July 9, 2025
5
out of
5
rating by Vernal
"Ben was Susan and State farm for over 30 years. Always helpful . Always greeted with a smile from Beth at the front desk. One of the awesomest persons I know."
We responded:
"Hey, Vernal! It means a lot to hear you’ve been with us for over 30 years. It's rewarding to know Beth’s warm welcome has made a difference each time you visit. She’s truly a wonderful part of our team. Thank you for sharing this and for your continued trust."
James Peplinski
July 9, 2025
5
out of
5
rating by James Peplinski
"Brenda did an awesome job with meeting all my insurance needs to be able to get the most for my money while saving me money. Very satisfied. I was with other insurance companies and have been more than satisfied with State Farm in Michigan and Colorado companies. I would have given Brenda more stars if possible."
James Halek
July 3, 2025
5
out of
5
rating by James Halek
"Beth is spectacular!!!! :)"
We responded:
"Thank you, James! I'm happy to hear that Beth made such a positive impression. Our team is dedicated to providing excellent service, and it's wonderful to know Beth delivered that for you. Let us know if there's anything else we can assist you with!"
Nicole Grant
July 3, 2025
5
out of
5
rating by Nicole Grant
"Very happy with my services! Beth made it super easy and fast adding a vehicle to my policy. Highly recommend!"
We responded:
"Thank you, Nicole! I'm glad to hear that Beth made the process for your policy easy and quick. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Jessica Kaleta
July 2, 2025
5
out of
5
rating by Jessica Kaleta
"Susan, and her crew (shout-out Mo and Beth), are absolutely amazing. They go above and beyond. I have had to file a house insurance claim with them due to a water heater explosion, and they were exceptionally helpful. We also do all of our insurance (life, homeowners, auto) with them, and I wouldn't have it any other way. Their customer service skills are exceptional. Grateful for you guys in every way. Thanks for being there for me and my family."
We responded:
"Thank you, Jessica! I'm so happy to hear that you had such a positive experience with our team, especially Mo and Beth. It's wonderful to know that we could assist you with your insurance claim and that you trust us with all your insurance needs. We're grateful to have you and your family as part of our community. If there's anything else we can do for you, just let us know!"
kent newcomb
July 2, 2025
5
out of
5
rating by kent newcomb
"I would like to personally thank Jennifer Terrell for helping on short notice. With no notice to Jennifer, I was purchasing a new Vehicle and while in the last moment of closing she was able to write up a new insurance policy and email to the dealership within minutes. We thought we would have to do the closing on another day Thank you Jennifer @ Susan Rauser State Farm Ins. Kent Newcomb"
We responded:
"Thank you, Kent, for sharing your experience! I'm glad Jennifer could assist you on such short notice and ensure your new vehicle purchase went smoothly. Our team is always ready to help, even in last-minute situations. If you need anything else, don't hesitate to reach out. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Carol Williams
July 1, 2025
5
out of
5
rating by Carol Williams
"I would have to say that the main reason I switched my car insurance to State Farm is because Beth took a personal interest in my situation and took the time to pursue possible solutions to my dilemma. She was determined to find a way to work it out so I would be happy with the outcome and it would enable me to have both my condo and auto insurance with StateFarm. Her attention and caring attitude made me feel that I wanted to be a State Farm policy holder."
We responded:
"Thank you, Carol, for sharing your experience! I'm so happy to hear that Beth's dedication and personal touch made such a positive impact on your decision to join us. We truly value your trust in us for both your condo and auto insurance needs. If there's anything else we can assist you with, just let us know!"
Ted Pryde
July 1, 2025
5
out of
5
rating by Ted Pryde
"This agency is always responsive and helpful. Got great help from Jennifer this very morning, cheerful and concise. Thx!"
We responded:
"Thank you, Ted! I'm happy to hear that you found our team responsive and helpful. Jennifer will be delighted to know her cheerful assistance made a difference for you. We’re here to help with anything else you might need!"
Kimberly Clous
June 30, 2025
5
out of
5
rating by Kimberly Clous
"I called in and spoke to 2 people. Beth & Jennifer. Both were great in helping me. I received the proof of insurance for my new vehicle set up and sending over the binder quickly. A few phone calls communicating back and forth with the car dealer and State Farm and everything was smooth sailing! Thank you ladies!"
We responded:
"Hi, Kimberly! Thank you for the shoutout for Beth! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Kathy Nielsen
June 30, 2025
5
out of
5
rating by Kathy Nielsen
"Brenda is awesome"
We responded:
"Thank you for your feedback, Kathy! I'm delighted to hear that Brenda made such a positive impression. Our team is committed to providing exceptional service. Let us know if there's anything else we can do for you!"
Mike
June 29, 2025
5
out of
5
rating by Mike
"Shout out to Brenda looking out for me car insurance and Medicare. Thanks again Brenda."
We responded:
"Thank you, Mike! I'm glad to hear that Brenda was able to assist you with your insurance needs. We appreciate your feedback and are always here to help with anything else you might need. Thanks for choosing us!"
Lily Perkins
June 28, 2025
5
out of
5
rating by Lily Perkins
"Beth was a great help today <3"
We responded:
"Thank you for your review, Lily! I'm happy to hear that Beth was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Tom Gorsline
June 27, 2025
5
out of
5
rating by Tom Gorsline
"Thank you Beth for such great customer service and attention to detail with my request to add my teenager daughter to our auto insurance. You were awesome! Thank you, Tom and Teri"
We responded:
"Thank you, Tom, for your wonderful feedback! I'm happy to hear that Jennifer provided you with excellent customer service and attention to detail!"
Kevin Fussman
June 23, 2025
5
out of
5
rating by Kevin Fussman
"Jennifer was very helpful and quick to answer my call and questions."
We responded:
"Thank you for your review, Kevin! I'm happy to hear that Jennifer was able to assist you promptly and effectively. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
Bryan Fasel
June 20, 2025
5
out of
5
rating by Bryan Fasel
"Long time customer with Susan, on and off Since 2012 and every time I have to call or go in they are always very helpful and polite, the handful of times I’ve had to file claims they’ve always been virtually seamless. Coming from a person who has seen the grass on the other side of the fence working with Susan’s staff is always top tier! Even when I get all riled up over Michigan auto insurance nonsense they always talk me down off the ledge. Julia especially! She’s great! Everytime I speak to her on the phone she always walks a beat for me. I’m a tough customer and she always gets my issues figured out and the call is ended with me feeling satisfied!"
We responded:
"Thank you, Bryan, for being such a loyal customer over the years! I'm happy to hear that our team, especially Julia, has consistently provided you with helpful and polite service. It's great to know that your claims have been handled smoothly and that we've been able to assist you with Michigan insurance concerns. We appreciate your trust in us and are always here to help with anything you need. Thanks for choosing us!"
Nicholas Keagle
June 19, 2025
5
out of
5
rating by Nicholas Keagle
"Always helpful and pleasant"
We responded:
"Thank you, Nicholas! I'm happy to hear that you find our service helpful and pleasant. We’re committed to providing a positive experience for all our customers. Let us know if there's anything else we can assist you with!"
Darci Bartlett
June 18, 2025
5
out of
5
rating by Darci Bartlett
"As always, Susan Rauser State Farm is amazing. GREAT staff! Jennifer worked with me today and she was so helpful and handled my requests with professionalism and ease! THIS is why I stay with State Farm! Should I ever have a claim i know they will personally see to it that everything goes smoothly. Thank you again Susan Rauser and staff!"
We responded:
"Thank you, Darci! I'm delighted to hear that Jennifer was able to assist you with such professionalism and ease. Our team is dedicated to providing the best service possible, and your continued trust means a lot to us. If you ever need anything else, we're just a call away!"
Inza
June 6, 2025
5
out of
5
rating by Inza
"I stopped in to check on my policy, with the medical insurance change, and Susan helped me save $30 a month! It's was so quick and easy."
We responded:
"Thank you for your review, Inza! I'm happy to hear that Susan was able to assist you in saving money on your policy. It's great to know the process was quick and easy for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
Kevin Strieter
June 6, 2025
5
out of
5
rating by Kevin Strieter
"I’ve had a great experience with my State Farm team. The staff is consistently efficient and responsive. A special thanks to Jennifer, she’s outstanding and always handles my requests quickly and professionally."
We responded:
"Thank you for your review, Kevin! I'm happy to hear that you've had a positive experience with our team. Jennifer is indeed a valuable part of our office, and I'm glad she has been able to assist you so effectively. If you ever need anything else, feel free to reach out!"