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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Maria jaymes Jaymes

March 25, 2024

5  out of  5 rating by Maria jaymes Jaymes
"Beth she’s a really nice and pleasant lady, I have been a State Farm client for 17 years, now my 2 young boys too. I highly recommend."
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Tim

March 21, 2024

5  out of  5 rating by Tim
"I called State Farm because I noticed that my monthly payment had went up so I called and Julia answered, she was very polite and went over options with me that made my payment more suitable to my needs. Julia is very knowledgeable of her job and was of great help. Thank You 😊"
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Susanne Bonner

March 21, 2024

5  out of  5 rating by Susanne Bonner
"I called very late to secure renters insurance and my request was process efficiently and quickly by Brenda Baker."
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Adam Nichols

March 21, 2024

5  out of  5 rating by Adam Nichols
"Very knowledgeable and friendly staff, Beth was a delight and very helpful, received a quote that would expand my coverage and reduce my premium. Highly recommend."
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Sandra Rink

March 21, 2024

5  out of  5 rating by Sandra Rink
"Susan Rauser State Farm is a very helpful, friendly and professional agency. Whether you visit the office in person or call on the phone the staff answer your questions patiently and thoroughly. They are always looking out for your best interest."
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Bonnie Rogers

March 21, 2024

5  out of  5 rating by Bonnie Rogers
"Beth has always been very helpful and polite and she does her best with getting the best insurance quote . I feel that she goes over her job title to provide great service."
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Paul Rink

March 20, 2024

5  out of  5 rating by Paul Rink
"Everyone at Susan's office is ready to help me immediately and with a smile! Office manager, Beth, is a scrumdiddliumptious joy -- truly wonderful at her job and so kind. She makes me feel like family every time I come in. Best service in town, dare I say Michigan! My favorite part of the office is that everyone gets along and they like being there. Finishing touches such as snowmen in the winter and periodic costume days make it a fun place to visit. Make sure to ask for Jack. You won't be disappointed!"
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Marci Peplinski

March 20, 2024

5  out of  5 rating by Marci Peplinski
"Susan and her staff are great! I’ve had nothing but great service since switching to State Farm. When I have any questions or concerns, Julia is always a call away to answer my questions and her knowledge and customer service goes above and beyond"
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christina

March 20, 2024

5  out of  5 rating by christina
"Andy Wolf is great! Incredibly knowledgeable, helpful and friendly!"
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Kim Schichtel

March 19, 2024

5  out of  5 rating by Kim Schichtel
"Very easy to do business with. They explain in detail all my options"
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Kurt Carnicom

March 15, 2024

5  out of  5 rating by Kurt Carnicom
"I walked in as a stranger and left with a new friend and family member! Andy the Jersey Man is easily recognized with a white beard and smile. Plus, he wears a sports jersey. He is kind, humble, honest and has your best at heart. Genuine, authentic and wholesome are also other personality traits he possesses! He explains the concepts of the policies and possible senecios that life may put you into without choice and offers multiple ways to protect yourself. He used the time we had and I was able to save money and invest in myself long term through a life insurance policy! He is what an insurance broker should be! Thank you for treating me so well. Your compassion and empathy for life experiences is incomparable! I’m so happy I met you today!!! Kurt Carnicom"
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Heather Schaub

March 8, 2024

5  out of  5 rating by Heather Schaub
"Andy wolf was amazing and did everything he could to try and help me get what i needed as fast and convenient as possible and definitely worked with me and understood!!"
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Brandi Ruediger

March 1, 2024

5  out of  5 rating by Brandi Ruediger
"Andy was super helpful. He explained the various life insurance options so I understood it. Highly recommend!!"
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Paige Harvey

February 29, 2024

5  out of  5 rating by Paige Harvey
"Great and affordable options for all sorts of insurance and they always make sure to reach out whenever I might qualify for discounts!"
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Jena Wright

February 28, 2024

5  out of  5 rating by Jena Wright
"Andy was so helpful! Highly recommend!"
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Michelle McKerchie

February 26, 2024

5  out of  5 rating by Michelle McKerchie
"Susan and team are very attentive to my individual needs, even as they change throughout the years."
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Jared Dunham

February 20, 2024

5  out of  5 rating by Jared Dunham
"Sam did a great job answering any questions I had, and the service has been fast and efficient so far!"
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Gretchen Dorian

February 16, 2024

5  out of  5 rating by Gretchen Dorian
"UPDATE, 2/16/24 - Susan and her staff, including Beth and a few more are extraordinary! They have helped me numerous times when I needed COIs in "next day" circumstances. They are polite, courteous and professional!.....and I needed another, as I acquired a new client. Susan's staff, especially Elizabeth, go way above and beyond. Thank You!"
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Joshua Veliquette

February 16, 2024

5  out of  5 rating by Joshua Veliquette
"Susan and her team are top shelf awesome. Thank you Brenda for taking the time to look over my renters insurance. I was delighted to see the new amount of coverage, and for the same price I currently pay. By far the best Insurance agent and team in the TC area."
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Matt Simon

February 15, 2024

5  out of  5 rating by Matt Simon
"I've been working with Susan Rauser for years. Susan's office always works diligently to make sure our coverage is appropriate and affordable. Her staff is proactive in reaching out to make sure there haven't been any oversights. When my wife was in a car accident in the Upper Peninsula, Susan was working with us in real time to coordinate transportation. Needless to say, that was above and beyond! Great company, great technology and exceptional people!"
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Lora Carleton

February 14, 2024

5  out of  5 rating by Lora Carleton
"We've been with Susan Soffredine Rauser State Farm for years and there's never been any reason for me to not continue to feed my own and others' business to them-- I've only had smooth dealings with Susan and her staff. In fact, Andy Wolf just helped me add some coverage today and it was quick and painless-- insanely quick! Nice job guys! Thank you!"
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B Wilhelm

February 11, 2024

5  out of  5 rating by B Wilhelm
"We love working with Andy and the entire team. Very professional, accurate and still so very warm and friendly. Thank you Andy for excellent work!!! Thomas"
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Shannon Mars

February 8, 2024

5  out of  5 rating by Shannon Mars
"Andy Wolf is the leader of the pack when it comes to insurance agents! So easy to work with and very fast"
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Amy Richards

January 31, 2024

5  out of  5 rating by Amy Richards
"I have never found the level of customer service to be as world class as it is with Susan and team! They are amazing and go above and beyond in every way! So informative, helpful and awesome!"
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MsTrishHH

January 29, 2024

5  out of  5 rating by MsTrishHH
"Susan, Brenda and all the staff at Susan Rauser’s office have always been friendly, professional and extremely helpful. Top notch customer service. Always easy to reach. Great communication. Most recently Brenda reached out to make sure that I had appropriate coverage on my car and home. Provided quotes for the increase in coverage that I would probably need to cover my belongings. She worked fast and was very thorough and highly responsive. Oh, and I should mention they send very thoughtful cards for holidays and I believe birthdays too… which is so old school in the best possible way & such a nice little personal touch. You just don’t get this level of personal attention and great customer service from online companies. Speaking of…. Before I was a customer here I had an online company which was cheap but a pain to deal with. At some point I got fed up with trying to reach the online company and get an actual human on the phone so I started getting quotes from other companies. State Farm was substantially cheaper for the same if not better coverage. Plus- they are local, with actual people to talk to and incredible, personal customer service. I would highly recommend them."